Privacy policy

Last updated: 12 March 2026

1. Introduction

STRAT STUDIOS ("we", "us", or "our") is a web design and development agency based in South Africa. We are committed to protecting your personal information and your right to privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit our website at stratstudios.co.za or engage our services.

2. Information We Collect

Information you provide to us

We collect personal information that you voluntarily provide when you:

• Fill in our contact form (name, email address, phone number, and message)
• Request a quote for our services
• Communicate with us via email, phone, or social media

Information collected automatically

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website address
• IP address (anonymised where possible)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver the web design and development services you have requested
• Communicate with you about your project
• Send invoices and process payments
• Improve our website and services
• Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

Under POPIA, we process your personal information based on one or more of the following grounds:

• Consent: You have given us permission to process your information for a specific purpose (e.g. submitting a contact form).
• Contract: Processing is necessary to fulfil a contract with you or to take steps at your request before entering a contract.
• Legitimate interest: Processing is necessary for our legitimate business interests, such as improving our services.
• Legal obligation: Processing is necessary to comply with the law.

5. Third-Party Services

We may use the following third-party services that process data on our behalf:

• Hosting providers — to host and serve our website
• Analytics tools — to understand how visitors use our website
• Email services — to deliver communications

These providers are contractually obligated to protect your data and only process it as instructed by us.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption to secure data in transit.

8. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent at any time (where consent is the basis for processing)
• Lodge a complaint with the Information Regulator of South Africa

9. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of the website.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

• Email: info@stratstudios.co.za
• Phone: +27 63 773 4323